Shipping policy

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Once your order has been prepared for shipment, you will receive a confirmation email containing your tracking information. During launches, promotions, restocks, and holidays, processing may take slightly longer. Any expected delays will be communicated whenever possible.

Processing time refers to the time needed to prepare your order. It does not include the carrier’s delivery time.

Shipping Rates and Delivery Estimates

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times begin after your order has been processed and accepted by the shipping carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Selecting an expedited shipping method does not shorten the order-processing period.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.

If your tracking has not updated for several business days, contact the shipping carrier first. You may also contact us at hello@nonstopclinical.com with your name and order number, and we will help review the shipment.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us at hello@nonstopclinical.com. We may ask you to confirm your shipping address and complete any steps required by the carrier before a replacement or other resolution can be considered.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location and with other members of your household.
Ask neighbors or building management whether they accepted it.
Allow 24–48 hours, as carriers sometimes mark packages as delivered before final delivery.
Contact the shipping carrier to request delivery details.

NONSTOP is not responsible for packages lost or stolen after confirmed delivery. However, please contact us and we will do our best to assist with the carrier’s investigation.

Damaged, Leaking, or Incorrect Orders

Please inspect your order as soon as it arrives. If an item is damaged, leaking, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photos of:

The affected product
The shipping box or mailer
The shipping label
Any visible damage or leakage

Please keep the product and all original packaging until your claim has been resolved. Once the issue is verified, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.

Shipping Delays

Once an order has been transferred to the shipping carrier, transit times are outside our direct control. NONSTOP is not responsible for carrier delays, weather disruptions, service interruptions, or other circumstances beyond our control.

If we are unable to ship your order within the timeframe stated at checkout, we will contact you with updated information and available options.