Refund policy

Return & Refund Policy

We hope you love your NONSTOP products. If something isn’t right, we’re here to help.

Returns

Returns may be requested within 14 days of delivery. To qualify for a return, the product must be:

Unopened, unused, and in its original condition
Sealed in its original packaging
Accompanied by proof of purchase from nonstopclinical.com

For hygiene, safety, and product-integrity reasons, we cannot accept returns of opened or used skincare products.

To begin a return, contact us at hello@nonstopclinical.com with your order number and reason for the return. Please do not send a return without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, leaking, defective, or incorrect, contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos of the product and shipping packaging

Once the issue is verified, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once your approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Original shipping charges are nonrefundable unless the product arrived damaged, defective, or incorrect. Customers are responsible for return shipping costs on standard returns.

Please allow 5–10 business days for your bank or card issuer to process an approved refund after it has been issued.

Nonreturnable Items

We cannot accept returns for:

Opened or used skincare products
Products without their original packaging or seal
Items purchased from an unauthorized retailer
Gift cards
Final-sale or promotional items marked as nonreturnable

Bundles must be returned complete, unopened, and with all included products and accessories. Individual items from a bundle cannot be returned separately.

Order Changes and Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered fulfillment or shipped.

Lost, Stolen, or Misdelivered Packages

NONSTOP is not responsible for packages marked as delivered by the carrier that are lost, stolen, or delivered to an incorrect address provided at checkout. If this happens, please contact the shipping carrier first and then reach out to us so we can help review the situation.